Information about the agent who accepted the contact.

Contains information about an agent status.

Summary information for an agent status.

Configuration of the answering machine detection.

Information about the attachment reference if the referenceType is ATTACHMENT. Otherwise, null.

A toggle for an individual feature at the instance level.

A chat message.

The streaming configuration, such as the Amazon SNS streaming endpoint.

Contains information about a contact.

Contains information about a contact flow.

Contains information about a contact flow module.

Contains summary information about a contact flow.

Contains summary information about a contact flow.

Contains credentials to use for federation.

Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

Contains the data for a real-time metric.

Contains information about a set of real-time metrics.

Contains information about the dimensions for a set of metrics.

The encryption configuration.

Contains the filter to apply when retrieving metrics.

Contains information about a hierarchy group.

Contains summary information about a hierarchy group.

Contains information about a hierarchy level.

Contains information about the hierarchy level to update.

Contains information about the levels of a hierarchy group.

Contains information about a hierarchy structure.

Contains information about the level hierarchy to update.

Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

Contains the data for a historical metric.

Contains information about the historical metrics retrieved.

Information about of the hours of operation.

Contains information about the hours of operation.

Contains summary information about hours of operation for a contact center.

The start time or end time for an hours of operation.

The Amazon Connect instance.

Relevant details why the instance was not successfully created.

The storage configuration for the instance.

Information about the instance.

Contains summary information about the associated AppIntegrations.

Configuration information of a Kinesis Data Firehose delivery stream.

Configuration information of a Kinesis data stream.

Configuration information of a Kinesis video stream.

Configuration information of an Amazon Lex bot.

Configuration information of an Amazon Lex or Amazon Lex V2 bot.

Configuration information of an Amazon Lex V2 bot.

Provides summary information about the use cases for the specified integration association.

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

The outbound caller ID name, number, and outbound whisper flow.

The customer's details.

Contains information about a phone number for a quick connect.

Contains summary information about a phone number for a contact center.

Contains information about the prompt.

Contains information about a queue.

If this contact was queued, this contains information about the queue.

Contains information about a queue for a quick connect. The contact flow must be of type Transfer to Queue.

Contains information about a queue resource for which metrics are returned.

Contains summary information about a queue.

Contains information about a quick connect.

Contains configuration settings for a quick connect.

Contains summary information about a quick connect.

A link that an agent selects to complete a given task. You can have up to 4,096 UTF-8 bytes across all references for a contact.

Contains summary information about a reference. ReferenceSummary contains only one non null field between the URL and attachment based on the reference type.

Contains information about a routing profile.

Contains information about the queue and channel for which priority and delay can be set.

Contains summary information about a routing profile queue.

Contains the channel and queue identifier for a routing profile.

Contains summary information about a routing profile.

Information about the Amazon Simple Storage Service (Amazon S3) storage type.

Configuration information of the security key.

Contains information about a security profile.

Contains information about a security profile.

Contains information about the threshold for service level metrics.

The URL reference.

Contains the use case.

Contains information about a user account for a Amazon Connect instance.

Contains information about the identity of a user.

Contains information about the phone configuration settings for a user.

Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.

Contains summary information about a user.

Contains information about the recording configuration settings.

The current metric names.

The historical metric names.