Contact
import type { Contact } from "https://aws-api.deno.dev/v0.3/services/connect.ts?docs=full";Contains information about a contact.
interface Contact {
AgentInfo?: AgentInfo | null;
Arn?: string | null;
Channel?: Channel | null;
Description?: string | null;
DisconnectTimestamp?: Date | number | null;
Id?: string | null;
InitialContactId?: string | null;
InitiationMethod?: ContactInitiationMethod | null;
InitiationTimestamp?: Date | number | null;
LastUpdateTimestamp?: Date | number | null;
Name?: string | null;
PreviousContactId?: string | null;
QueueInfo?: QueueInfo | null;
ScheduledTimestamp?: Date | number | null;
}§Properties
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DisconnectTimestamp?: Date | number | null
[src]The timestamp when the customer endpoint disconnected from Amazon Connect.
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InitialContactId?: string | null
[src]If this contact is related to other contacts, this is the ID of the initial contact.
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InitiationMethod?: ContactInitiationMethod | null
[src]Indicates how the contact was initiated.
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InitiationTimestamp?: Date | number | null
[src]The date and time this contact was initiated, in UTC time.
For INBOUND, this is when the contact arrived.
For OUTBOUND, this is when the agent began dialing.
For CALLBACK, this is when the callback contact was created.
For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated.
For API, this is when the request arrived.
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PreviousContactId?: string | null
[src]If this contact is not the first contact, this is the ID of the previous contact.