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MediaConcurrency

import type { MediaConcurrency } from "https://aws-api.deno.dev/v0.3/services/connect.ts?docs=full";

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

interface MediaConcurrency {
Channel: Channel;
Concurrency: number;
}

§Properties

§
Channel: Channel
[src]

The channels that agents can handle in the Contact Control Panel (CCP).

§
Concurrency: number
[src]

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.