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Case

import type { Case } from "https://googleapis.deno.dev/v1/cloudsupport:v2.ts";

A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time. A case is parented by a Google Cloud organization or project. Organizations are identified by a number, so the name of a case parented by an organization would look like this: organizations/123/cases/456 Projects have two unique identifiers, an ID and a number, and they look like this: projects/abc/cases/456 projects/123/cases/456 You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.

interface Case {

classification?: CaseClassification;

contactEmail?: string;

readonly createTime?: Date;

creator?: Actor;

description?: string;

displayName?: string;

escalated?: boolean;

languageCode?: string;

name?: string;

priority?:

| "PRIORITY_UNSPECIFIED"

| "P0"

| "P1"

| "P2"

| "P3"

| "P4";

readonly state?:

| "STATE_UNSPECIFIED"

| "NEW"

| "IN_PROGRESS_GOOGLE_SUPPORT"

| "ACTION_REQUIRED"

| "SOLUTION_PROVIDED"

| "CLOSED";

subscriberEmailAddresses?: string[];

testCase?: boolean;

timeZone?: string;

readonly updateTime?: Date;

}

§Properties

classification?: CaseClassification

The issue classification applicable to this case.

contactEmail?: string

A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.

readonly createTime?: Date

Output only. The time this case was created.

creator?: Actor

The user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support.

description?: string

A broad description of the issue.

displayName?: string

The short summary of the issue reported in this case.

escalated?: boolean

Whether the case is currently escalated.

languageCode?: string

The language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en", "zh-CN", "zh-TW", "ja", "ko"). If no language or an unsupported language is specified, this field defaults to English (en). Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours

name?: string

The resource name for the case.

priority?: "PRIORITY_UNSPECIFIED" | "P0" | "P1" | "P2" | "P3" | "P4"

The priority of this case.

readonly state?: "STATE_UNSPECIFIED" | "NEW" | "IN_PROGRESS_GOOGLE_SUPPORT" | "ACTION_REQUIRED" | "SOLUTION_PROVIDED" | "CLOSED"

Output only. The current status of the support case.

subscriberEmailAddresses?: string[]

The email addresses to receive updates on this case.

testCase?: boolean

Whether this case was created for internal API testing and should not be acted on by the support team.

timeZone?: string

The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.

readonly updateTime?: Date

Output only. The time this case was last updated.