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CaseClassification

import type { CaseClassification } from "https://googleapis.deno.dev/v1/cloudsupport:v2.ts";

A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you. A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.

interface CaseClassification {
displayName?: string;
id?: string;
}

§Properties

§
displayName?: string
[src]

A display name for the classification. The display name is not static and can change. To uniquely and consistently identify classifications, use the CaseClassification.id field.

§
id?: string
[src]

The unique ID for a classification. Must be specified for case creation. To retrieve valid classification IDs for case creation, use caseClassifications.search. Classification IDs returned by caseClassifications.search are guaranteed to be valid for at least 6 months. If a given classification is deactiveated, it will immediately stop being returned. After 6 months, case.create requests using the classification ID will fail.