CreateCallAnalyticsCategoryRequest

A unique name, chosen by you, for your Call Analytics category. It's helpful to use a detailed naming system that will make sense to you in the future. For example, it's better to use sentiment-positive-last30seconds for a category over a generic name like test-category.

Category names are case sensitive.

Choose whether you want to create a streaming or a batch category for your Call Analytics transcription.

Specifying POST_CALL assigns your category to batch transcriptions; categories with this input type cannot be applied to streaming (real-time) transcriptions.

Specifying REAL_TIME assigns your category to streaming transcriptions; categories with this input type cannot be applied to batch (post-call) transcriptions.

If you do not include InputType, your category is created as a batch category by default.

Rules define a Call Analytics category. When creating a new category, you must create between 1 and 20 rules for that category. For each rule, you specify a filter you want applied to the attributes of a call. For example, you can choose a sentiment filter that detects if a customer's sentiment was positive during the last 30 seconds of the call.