Rule
import type { Rule } from "https://aws-api.deno.dev/v0.3/services/transcribeservice.ts?docs=full";A condition in the call between the customer and the agent that you want to filter for.
interface Rule {
InterruptionFilter?: InterruptionFilter | null;
NonTalkTimeFilter?: NonTalkTimeFilter | null;
SentimentFilter?: SentimentFilter | null;
TranscriptFilter?: TranscriptFilter | null;
}§Properties
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InterruptionFilter?: InterruptionFilter | null
[src]A condition for a time period when either the customer or agent was interrupting the other person.
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NonTalkTimeFilter?: NonTalkTimeFilter | null
[src]A condition for a time period when neither the customer nor the agent was talking.
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SentimentFilter?: SentimentFilter | null
[src]A condition that is applied to a particular customer sentiment.
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TranscriptFilter?: TranscriptFilter | null
[src]A condition that catches particular words or phrases based on a exact match. For example, if you set the phrase "I want to speak to the manager", only that exact phrase will be returned.