Information about the contact channel that Incident Manager uses to engage the contact.

A personal contact or escalation plan that Incident Manager engages during an incident.

The method that Incident Manager uses to engage a contact.

The details that Incident Manager uses when trying to engage the contact channel.

The contact that Incident Manager is engaging during an incident.

Incident Manager reaching out to a contact or escalation plan to engage contact during an incident.

Incident Manager engaging a contact's contact channel.

The stages that an escalation plan or engagement plan engages contacts and contact methods in.

Records events during an engagement.

A set amount of time that an escalation plan or engagement plan engages the specified contacts or contact methods.

A container of a key-value name pair.

The contact or contact channel that is being engaged.

A range of between two set times