GoogleCloudDialogflowCxV3TurnSignals

import type { GoogleCloudDialogflowCxV3TurnSignals } from "https://googleapis.deno.dev/v1/dialogflow:v3.ts";

Collection of all signals that were extracted for a single turn of the conversation.

interface GoogleCloudDialogflowCxV3TurnSignals {

agentEscalated?: boolean;

dtmfUsed?: boolean;

failureReasons?: "FAILURE_REASON_UNSPECIFIED" | "FAILED_INTENT" | "FAILED_WEBHOOK"[];

noMatch?: boolean;

noUserInput?: boolean;

reachedEndPage?: boolean;

sentimentMagnitude?: number;

sentimentScore?: number;

userEscalated?: boolean;

webhookStatuses?: string[];

}

§Properties

agentEscalated?: boolean

Whether agent responded with LiveAgentHandoff fulfillment.

dtmfUsed?: boolean

Whether user was using DTMF input.

failureReasons?: "FAILURE_REASON_UNSPECIFIED" | "FAILED_INTENT" | "FAILED_WEBHOOK"[]

Failure reasons of the turn.

noMatch?: boolean

Whether NLU predicted NO_MATCH.

noUserInput?: boolean

Whether user provided no input.

reachedEndPage?: boolean

Whether turn resulted in End Session page.

sentimentMagnitude?: number

Sentiment magnitude of the user utterance if sentiment was enabled.

sentimentScore?: number

Sentiment score of the user utterance if sentiment was enabled.

userEscalated?: boolean

Whether user was specifically asking for a live agent.

webhookStatuses?: string[]

Human-readable statuses of the webhooks triggered during this turn.