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GoogleCloudDialogflowCxV3ResponseMessageLiveAgentHandoff

import type { GoogleCloudDialogflowCxV3ResponseMessageLiveAgentHandoff } from "https://googleapis.deno.dev/v1/dialogflow:v3.ts";

Indicates that the conversation should be handed off to a live agent. Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures. You may set this, for example: * In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation. * In a webhook response when you determine that the customer issue can only be handled by a human.

interface GoogleCloudDialogflowCxV3ResponseMessageLiveAgentHandoff {
metadata?: {
[key: string]: any;
}
;
}

§Properties

§
metadata?: {
[key: string]: any;
}
[src]

Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.