ChannelProfile

import type { ChannelProfile } from "https://googleapis.deno.dev/v1/ces:v1.ts";

A ChannelProfile configures the agent's behavior for a specific communication channel, such as web UI or telephony.

interface ChannelProfile {

channelType?:

| "UNKNOWN"

| "WEB_UI"

| "API"

| "TWILIO"

| "GOOGLE_TELEPHONY_PLATFORM"

| "CONTACT_CENTER_AS_A_SERVICE"

| "FIVE9";

disableBargeInControl?: boolean;

disableDtmf?: boolean;

noiseSuppressionLevel?: string;

personaProperty?: ChannelProfilePersonaProperty;

profileId?: string;

webWidgetConfig?: ChannelProfileWebWidgetConfig;

}

§Properties

[src]

Optional. The type of the channel profile.

disableBargeInControl?: boolean

[src]

Optional. Whether to disable user barge-in control in the conversation. - true: User interruptions are disabled while the agent is speaking. - false: The agent retains automatic control over when the user can interrupt.

disableDtmf?: boolean

[src]

Optional. Whether to disable DTMF (dual-tone multi-frequency).

noiseSuppressionLevel?: string

[src]

Optional. The noise suppression level of the channel profile. Available values are "low", "moderate", "high", "very_high".

personaProperty?: ChannelProfilePersonaProperty

[src]

Optional. The persona property of the channel profile.

profileId?: string

[src]

Optional. The unique identifier of the channel profile.

webWidgetConfig?: ChannelProfileWebWidgetConfig

[src]

Optional. The configuration for the web widget.