TranscriptFilter
import type { TranscriptFilter } from "https://aws-api.deno.dev/v0.4/services/transcribeservice.ts?docs=full";
Flag the presence or absence of specific words or phrases detected in your Call Analytics transcription output.
Rules using TranscriptFilter
are designed to match:
- Custom words or phrases spoken by the agent, the customer, or both
- Custom words or phrases not spoken by the agent, the customer, or either
- Custom words or phrases that occur at a specific time frame
See Rule criteria for batch categories and Rule criteria for streaming categories for usage examples.
§Properties
Makes it possible to specify a time range (in milliseconds) in your audio, during which you want to search for the specified key words or phrases. See for more detail.
Set to TRUE
to flag the absence of the phrase that you specified in your request.
Set to FALSE
to flag the presence of the phrase that you specified in your request.
Specify the participant that you want to flag. Omitting this parameter is equivalent to specifying both participants.
Makes it possible to specify a time range (in percentage) in your media file, during which you want to search for the specified key words or phrases. See for more detail.
Flag the presence or absence of an exact match to the phrases that you specify.
For example, if you specify the phrase "speak to a manager" as your Targets
value, only that exact phrase is flagged.
Note that semantic matching is not supported. For example, if your customer says "speak to the manager", instead of "speak to a manager", your content is not flagged.