Transcript

import type { Transcript } from "https://aws-api.deno.dev/v0.3/services/connectcontactlens.ts?docs=full";

A list of messages in the session.

interface Transcript {

BeginOffsetMillis: number;

Content: string;

EndOffsetMillis: number;

Id: string;

IssuesDetected?: IssueDetected[] | null;

ParticipantId: string;

ParticipantRole: string;

}

§Properties

BeginOffsetMillis: number

The beginning offset in the contact for this transcript.

Content: string

The content of the transcript.

EndOffsetMillis: number

The end offset in the contact for this transcript.

Id: string

The identifier of the transcript.

IssuesDetected?: IssueDetected[] | null

List of positions where issues were detected on the transcript.

ParticipantId: string

The identifier of the participant.

ParticipantRole: string

The role of participant. For example, is it a customer, agent, or system.

The sentiment of the detected for this piece of transcript.